FAQs • Mary Esther, FL • CivicEngage

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Why am I receiving a bill if I have not consumed any water?: All real properties lying within the city's limits, whether occupied or not and regardless of use, shall be billed a “Ready to Serve” water rate in accordance with their property type/zoning. Please see the Water Sewer Rate Schedule (PDF) for Ready to Serve fees.

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Utility Billing

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1. When is my bill due?: Utility bills are due on or before the 15th of the month. Any payments not received by the due date will be subject to a 10% penalty. Please see see the Water Department page.

2. Who do I contact for questions regarding garbage pickup?: Please contact Waste Management by calling 850-301-2822.

3. I am located west of Hurlburt Field. Who do I contact regarding water services?: If you are located west of Hurlburt Field Air Force Base and have a Mary Esther address, your water services are provided for by Okaloosa County. Please contact the Okaloosa County offices located at 1804 Lewis Turner Boulevard in Fort Walton Beach at 850- 651-7171.

4. Why am I receiving a bill if I have not consumed any water?: All real properties lying within the city's limits, whether occupied or not and regardless of use, shall be billed a “Ready to Serve” water rate in accordance with their property type/zoning. Please see the Water Sewer Rate Schedule (PDF) for Ready to Serve fees.