Water Department

Water & Sewer Bills
Water & Sewer Rate Schedule

Water meters are read during the middle of the month, and bills are mailed on the 29th or 30th of every month. If you do not receive your bill, please call the office at (850) 243-3566 ext 15 or email Utility Billing at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .

NON-RECEIPT OF BILL DOES NOT EXEMPT YOU FROM THE CONSEQUENCES OF NON-PAYMENT! Please read about different options for payment below.

BILLS ARE DUE UPON RECEIPT. A 10% penalty is added to all balances not paid in full before close of business on the 15th. A drive-by drop box is located in the parking lot of City Hall for your convenience or you can mail your payment to:

City of Mary Esther
195 Christobal Rd. N.
Mary Esther, FL 32569

Mailed bills MUST be received by close of business on the 15th to avoid penalty.

Any account delinquent after 12:00 noon on the 26th of the month will be assessed a $30.00 penalty and the water service will be disconnected without further notice. Water will then remain off until all charges have been paid in full. Please do not let this happen to you!! City staff cannot grant exceptions for the penalty.

Water Service Application

Please download and fill out both applications listed above. When activating a new water account with the City of Mary Esther, we require a copy of your Driver's License or State I.D. and a copy of your lease or closing documents to turn on the water at your new residence. The deposits depend on your account needs: RENTERS - $95.37 (80.00 water deposit, 15.37 garbage); OWNERS - $75.37 (60.00 water deposit, 15.37 garbage).

Please note: without the documents requested, your water cannot be turned on.  

For Commercial Water Service, please download and fill out the Commercial Water Service Application. When activating a new water account with the City of Mary Esther, we require a copy of your Driver's License or State I.D. and a copy of your lease or closing documents to turn on the water. The deposit will be based on your account needs and will range from $75.00 to $100.00, depending on gallon usage.

Commercial Water Service Application

*PLEASE NOTE: If you have not yet begun your Business Tax Receipt process, there are steps that must be taken before water service can be turned on at your new business. You must complete a fire inspection before a Business Tax Receipt can be issued. Please call the Mary Esther Fire Department to schedule your inspection - 850-243-5632.

For Cleaning Water, please download the Cleaning Water Application below. We require a copy of your Driver's License or State I.D.

Cleaning Water rates/fees: $30.00 (turn on/off fee) Customers will also be billed at a reduced charge for cleaning water where regular service has been terminated and who need water service not to exceed 7 consecutive days for cleaning purposes. The rate for cleaning water shall be as follows:

Amount of Water (per 1,000 gallons)
        0-3,000 gallons……………………………………..$4.07
3,001-6,000 gallons..…………………………………..…$4.64
6,001-9,000 gallons…………………………………..…..$5.25
9,001 gallons and up………………………………….……$6.18

Cleaning Water Application

We now offer convenient online Bill Pay! Simply click the button below. You will be redirected to the website that will process your water bill payment using your Visa or MasterCard debit/credit card.

The City of Mary Esther can also take your credit card payment over the phone as well as through fax (850-243-0736) and email. You may also set up the account to debit directly from your checking account by filling out the ACH form. Please fill out the form provided to pay your water bill in a timely manner convenient for you! Fill in highlighted areas for correct processing.

Credit Card Authorization Form

ACH Authorization Form

The City of Mary Esther requires all requests for water disconnection be submitted in writing. Please use the form provided to disconnect water service. Return in person or by mail, email, fax (850-243-0736) or drop box located in the City Hall parking lot.

Water Disconnection Request Form



Water and Sewer Rate Schedule

Sewer charges do not apply to swimming pool fills up to 20,000 if the City of Mary Esther is notified in advance of the estimated gallons to fill the pool. This discount may be used only once every two years.

Pool Adjustment Request Form

Utility tax is equal to 10% of water charge only.


Meeting Schedule

Get the schedule of City Council Meetings and more.

Agendas and Minutes

View and download Agendas and Minutes from all city meetings.


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