Water Department

Water Leaks

To report a water leak, water break, or sewer issue, please call 850-243-3566 Monday through Friday from 8 a.m. to 5 p.m. After hours, please call 850-496-1739.

Water & Sewer Bills

Water meters are read during the middle of the month, and bills are mailed on the 29th or 30th of every month. If you do not receive your bill, please call the office at 850-243-3566, ext. 15 or email Utility Billing.

Non-receipt of bill does not exempt you from the consequences of non-payment! Please read about different options for payment.

Payment

  • Online
  • Auto Pay Services
  • By Phone
    Pay with Visa, MasterCard, Discover, or debit/credit card
  • Drop Box
    The secure payment drop box is located in the Mary Esther City Hall parking lot at 195 Christobal Road North. The drop box is intended for checks and money orders only. No cash, please.
  • In Person
    195 Christobal Road N
    Mary Esther, FL 62569
    Monday through Friday from 8 a.m. to 5 p.m.
  • By Mail
    Please be sure to reference your service address on the check or money order and mail it to:
    City of Mary Esther
    195 Christobal Road N
    Mary Esther, FL 32569

    Mailed bills must be received by close of business on the 15th to avoid penalty.

Delinquent Accounts

Bills are due upon receipt. A 10% penalty is added to all balances not paid in full before close of business on the 15th.

Any account delinquent after noon on the 26th of the month will be assessed a $30 penalty and the water service will be disconnected without further notice.

Water will then remain shut off until all charges have been paid in full.

There will be an additional $30 fee for the shut off and restoration of services.

Please do not let this happen to you!! City staff cannot grant exceptions for the penalty.